Frequently asked questions
The rental agreement
To cut a long story short? EVERYTHING! All our co-living flats are fully furnished, from bed, table, chair, fridge, washing machine and kitchen equipment, in the flats you will find everything you need - and even more: all this and the internet are also included in the rental price. We provide an all-inclusive living experience. All you need to bring are your personal belongings.
Yes, we have open-ended contracts with a minimum rental period of 6 months.
You can cancel your Co-Living rental contract with a notice period of two months to the end of the month. In order to cancel in due time and with legal effect, your cancellation must be received by us by post on the third working day of the month at the latest. Please send your cancellation letter to our office, stating your customer number and with an original signature and date:
Covivio Immobilien GmbH
Co-Living Management
Pariser Strasse 39/40
10707 Berlin
No, subletting is not possible.
The rent must be transferred to the account specified in the rental agreement by the 3rd working day of the month at the latest. Tip: With a SEPA direct debit mandate, your rent payment is made automatically and always on time.
Yes, this amounts to 2 months' rent. The deposit covers damage to the room, among other things. If you return your room in perfect condition when you move out and have paid all rent payments correctly, you will receive the deposit back in full no later than 10 weeks after moving out.
Our rental agreements are concluded online via DocuSign. You will receive a convenient e-mail with a link to your rental agreement, which you can countersign with your digital signature after reading it. This is a good thing for the environment.
My room
No, our rooms are fully equipped. Unfortunately, furniture cannot be stored.
You are welcome to place additional furniture in your rented room. However, our furniture must remain in the room and will not be stored temporarily, as described in the previous point.
Yes, each room is individually lockable and only you have access to it.
If these are already included in the handover protocol, there is no need for action on your part. If it has happened during your stay, please contact us by e-mail co-living@covivio.immo with photos of the damaged furniture/inventory.
You are welcome to receive an overnight guest in your room. However, this must always be agreed with the flat share in advance, as you share a household and the needs of others should be taken into consideration. Among other things, this leads to harmonious life in the shared flat. Visitors are great, there's no question about that, and of course you can invite friends, but we would like to point out that permanent visitors and permanent guests are not welcome in the shared flat.
No, this is not permitted. We would like to avoid damaging the walls and ask you to respect this.
My CovivioToShare
Generally no. We would like to avoid overcrowding in the flat and the room. A small selection of rooms that are suitable for double occupancy is available. Please do not hesitate to contact us.
Individuality is important to us. In large cities, you find many different cultures and nationalities. We want to use the opportunity to create a large community. We consider every applicant, whether they are a trainee, designer, entrepreneur, artist, student, business owner or marketing guru, we welcome everyone who fits into our community.
Each of your flatmates will be selected by us to ensure a good living atmosphere. However, you cannot directly choose who you live with. Of course, you can express your wishes to our team and we will take them into account to ensure harmonious coexistence.
No, even though we love our four-legged friends, we cannot allow pets in our co-living flats. The reason for this is that we have to take people with allergies into consideration.
The communal areas, including the bathrooms, are cleaned every fortnight. The cleaning includes mopping the floor, cleaning the fittings, cleaning the windows (¼ a year), cleaning the tiles, cleaning the sanitary facilities and much more.
Our cleaning service, which cleans the communal areas every 2 weeks, is responsible for disposing of the rubbish. However, this does not exempt you as a tenant from taking care of hygiene and cleanliness yourself. This also includes disposing of rubbish independently and regularly and not waiting for the next cleaning service.
No. However, cleaning by the cleaning service does not release you as a tenant from the obligation to maintain hygiene and cleanliness yourself. This is stipulated in the tenancy agreement and should be known to everyone.
We need a written report from you about a loss, also by e-mail. We will then get in touch with you and discuss everything else. Important: There is no replacement key for your room. You will need to hire a key company to replace the lock at your expense. Here too, we need a written notification from you.
According to our house rules, which are handed out when the tenancy agreement is signed and which form part of every tenancy agreement, every tenant has the right to live and sleep as quietly as possible, especially in the evening and at night from 10 pm to 7 am and also at lunchtime from 1 pm to 3 pm. A peaceful house community is in the interest of each and every one of us and we are committed to this.
Important documents & authorities
Yes, you will receive a confirmation of residence from us. You can use this to re-register at the Bürgeramt.
Yes, the licence fee is included in your rent. Please contact us regarding the contribution number.
Yes, these are issued by our rental accounting department. You are welcome to contact Fabian Perc, fabian.perc@covivio.immoreport.
Renting
- our completed and signed self-disclosure form
- our completed and signed Schufa notice on rental applications
- your last three proofs of income or alternatively your new employment contract
- a certificate of freedom from rent arrears from the last landlord (parents, if applicable)
- Insight into your valid identity card or passport
Dealing with household appliances and defects
In most cases, this is a blockage. This is caused by grease and food residue that is placed in the dishwasher with the crockery. So always remove all grease and food residues and clean the sieve regularly. Eggshells in particular force their way into the spray openings of the spray arms so that little or no water can penetrate. It is your responsibility to clean the dishwasher regularly to prevent limescale build-up, among other things. If it is still not possible to use the dishwasher or if there is a defect, please contact us and we will commission a specialist company.
There can be several reasons why a washing machine does not work properly or not at all. Here too, the main reason is a blockage caused by fluff or objects that were in the laundry during the washing process. Make sure that all pockets are emptied before starting a wash cycle. Please clean the lint filter first. It is your responsibility to clean the washing machine regularly (drum, rinsing chamber, etc.). If it is still not possible to use the washing machine or if there is a defect, please contact us and we will commission a specialist company.
In most cases, the cause is the failure to remove the fluff, including from the fluff filter. It is also best to empty the residual water tank after each use. However, as mentioned above, foreign objects may be the cause. Please check your clothes before using the tumble dryer. It is your responsibility to clean the tumble dryer regularly. If it is still not possible to use the dryer, please contact us and we will commission a specialist company.
Food moths are usually introduced through food or packaging material that is already infested with eggs or larvae. So when shopping, please make sure that the food is properly packaged. As food moths have a high reproductive potential, it is important to take appropriate measures as soon as they are detected. Infested food and its packaging must be disposed of immediately in the rubbish outside. It is essential that you check your cupboards regularly and dispose of food if it is infested. Once you have identified an infestation, please clean the cupboards thoroughly so that eggs and larvae have no chance. If you leave the flat share due to a cancellation, all your food must be removed from the flat share. Everyone is responsible for the storage and disposal of their own food.
Firstly, it should be noted that opening the doors of the refrigerator and freezer too often leads to freezing. The warm air in the room then meets the cold air from the refrigerator or freezer. Hot food should also not be placed inside to cool down. It is also important that no food touches the rear wall. This also leads to freezing due to the capillary effect. In addition, overfilling with food can
food can lead to the formation of ice. If you notice that ice has formed, you must defrost the refrigerator or freezer. But how do I do this correctly? Firstly, disconnect the power supply and then remove all food from the fridge and freezer. If temperatures are low, you can use the balcony, for example, to store your food for a short time. Afterwards, remove the shelves and drawers and put them to one side. To prevent water from escaping, it is best to lay out towels around the fridge and freezer. To speed up the defrosting process, you can place a container of warm water in the fridge or freezer. However, it may take a while for the ice to dissolve. Depending on how strong the icing is. The thawed ice can be carefully removed by hand. If there is no more ice, the refrigerator, including the shelves and drawers, should be cleaned with the appropriate cleaning agents and dried. Finally, all the food can be put back in and the refrigerator can be switched on.
Please contact the Co-Living team by phone or e-mail. Emergencies (water damage, heating failure, etc.) outside our office hours must be reported immediately by telephone on 0208/97064-888 in order to avoid further damage, such as leakage damage.